Welcome to the VoIP Superstore Blog
Welcome to our blog. Please explore the site for useful information such as product announcements, technical solutions, buying guides, new features and other cool stuff. To browse topics under a...
View ArticleSP1 Installation Issues
Installation issues related to Microsoft Response Point SP1 will be listed here. You may like to post a comment or send your questions to support @ cigear.com. The post SP1 Installation Issues...
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Wireless headset for Syspine IP Phone 310
Finally, a mobility solution for Microsoft Response Point by Syspine! We have installed and tested the Jabra GN9350e Dual-Function Wireless Headset and the GN1000 Remote Headset Lifter with the...
View ArticleCanadian Microsoft Response Point SP1 VAR Training
Microsoft has scheduled Response Point Training events in 4 major cities across Canada. These events are free of cost for Canadian Partners. We will be participating in these events at the Syspine...
View ArticlePower over Ethernet (PoE) – Reliable, Economical, Eco-Friendly
Power over Ethernet (PoE) enables you to deliver power to telephones sets and other PoE enabled end points without requiring an AC adapter at the end point. Some benefits of PoE: Reduced wire clutter...
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Fax Line Sharing device
Many small businesses do not need a dedicated fax line. By sharing a fax line that is otherwise rarely used, businesses can save money and potentially reduce the number of PSTN lines required for...
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Elastix Appliance now in Canada!
We are pleased to announce that CI Gear is now an authorized distributor for Elastix appliances in Canada. Elastix Appliance ELX-025 Elastix is an appliance software that integrates the best tools...
View ArticleElastix launches new ELX-3000 appliance
Palosanto Solutions, the company behind Elastix, has launched a new line of phone systems called the ELX-3000. The ELX-3000 is a scalable Elastix appliance that will now join its smaller sibling, the...
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High-Availability/Failover Asterisk clusters
Obtaining a reliable, fault tolerant, highly available system with ASTERISK® has been difficult and nearly impossible especially from the PRI/TDM standpoint. IP based toolsets have been around for a...
View ArticleSIP-Smart Firewall
Is a firewall just a firewall? The very purpose of a firewall, to stop attacks from the Internet, also stops new applications, such as IP Telephony, from working. Specifically, all protocols or...
View ArticleWAN Failover and Load Balancing
Looking for a solution to add bandwidth and Internet resiliency without breaking the bank? Look no further…. Astrocom’s PowerLink Pro™ is a family of multi-homing WAN link failover and Internet...
View ArticleIndirect vs. Retail: Which Will Win SMB Telephony Sales?
If you are a Response Point VAR, I’m sure you can relate to this article. It sheds some light on the ongoing debate about phone systems moving into retail. In the SMB market, the VAR model has been...
View ArticleResponse Point and the Static IP Addresses
Microsoft Response Point works on DHCP Inform and DHCP ACK. That is how the base unit detects the phones and vice versa. If either of these is assigned a static IP, the auto detection procedure stops...
View ArticleAbout Microsoft Response Point SP1
Microsoft Response Point Service Pack one was officially launched on July 8, 2008. It is available free of cost to everyone. The only requirement is the free online registration or windows live id...
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SP1 Upgrade – expected problems
Microsoft Response Point Service Pack 1 is very easy to install. However, sometimes on some of the computers you may have problem upgrading or even accessing the response point. This happens very...
View ArticleExternal Access for voicemail, outbound dialling and Receptionist Bypass
Microsoft Response Point software with Service pack 1 gives you the ability to access your office from outside without any problems. Most of these features are based on the Caller ID. Voicemail: You...
View ArticleSyspine Unit with No DHCP Server requires Security Gateway
If you do not have a DHCP Server in your installation location, you need to get the Security Gateway card for the Syspine base unit. This allows you the VPN, Router functionality and the DHCP Server....
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Response Point – SIP Trunks/ITSPs/Service Providers/VoIP Configuration
Microsoft has shortlisted some of the Internet Telephony Service Providers (ITSPs) to be included into the Microsoft Response Point administrator application. These companies may not be available in...
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How many SIP trunks Response Point system can support?
Response Point supports only 1 SIP Trunk configuration into the system. That means you can configure only one ITSP/SIP Trunk or a Voice Over IP phone line. However, depending on the provider, this...
View ArticleHow to reset the password of Syspine?
You can reset the password of Syspine base unit if you have physical access to the system. You need to look into the “Utilities” folder in the installation CD Rom that came with your Syspine System....
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