External Access for voicemail, outbound dialling and Receptionist Bypass
Microsoft Response Point software with Service pack 1 gives you the ability to access your office from outside without any problems. Most of these features are based on the Caller ID. Voicemail: You...
View ArticleSyspine Unit with No DHCP Server requires Security Gateway
If you do not have a DHCP Server in your installation location, you need to get the Security Gateway card for the Syspine base unit. This allows you the VPN, Router functionality and the DHCP Server....
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Response Point – SIP Trunks/ITSPs/Service Providers/VoIP Configuration
Microsoft has shortlisted some of the Internet Telephony Service Providers (ITSPs) to be included into the Microsoft Response Point administrator application. These companies may not be available in...
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How many SIP trunks Response Point system can support?
Response Point supports only 1 SIP Trunk configuration into the system. That means you can configure only one ITSP/SIP Trunk or a Voice Over IP phone line. However, depending on the provider, this...
View ArticleHow to reset the password of Syspine?
You can reset the password of Syspine base unit if you have physical access to the system. You need to look into the “Utilities” folder in the installation CD Rom that came with your Syspine System....
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Changing LCD Panel and Ventilation Plate orientation on Syspine
The LCD Panel and the ventilation plate on Syspine unit are removable and adjustable. It is helpful when placing the unit on a wall or in another direction. The LCD Panel on Syspine base unit can be...
View ArticleSyspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or...
Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes Following has been recompiled from different sources including the response point mailing list. # Enter key, used...
View ArticleHow to change the ringtone on Syspine IP Phone 310
You can change the ring tone on Syspine IP Phone 310 through the web interface or the phone itself. The procedure is given below: Web Interface: Check the phone IP by pressing #*47 (#*IP#) Open a...
View Article“Phone is out of date and needs a firmware upgrade.”
You can see this message in either one of the following cases: 1. You have recently upgraded your Response Point system to Service Pack 1 (SP1) 2. You are trying to configure a new phone with...
View ArticleNew Syspine VAR Pricing!
Calling all VARs! We finally have new and improved Syspine pricing just for Canadian Value Added Resellers. This will help make your hardware pricing more competitive and enhance your overall value...
View ArticleNew RP Products – Coming Soon!
We’re excited to announce the following new Response Point products are expected in the weeks to follow: Quintum Response Point Analog VoIP Gateway – 4-Port FXS The Quintum Response Point analog 4...
View ArticleResponse Point Marketing Programs
We are participating in a number of marketing programs aimed at lead generation. Here are some the events to look out for in the weeks to come: SOHO / SME Expo – Toronto and Vancouver We had a great...
View ArticleSyspine Base Units – Security Gateway
Since most Syspine deployments do not take advantage of the built-in Security Gateway, Syspine has decided to remove the Security Gateway from the default hardware configuration of Syspine Base Units....
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SOHO | SME Conference and Expo
We’ve had an extremely busy first half of October. CI Gear hosted Syspine booths at the SOHO | SME Conference and Expo events in Toronto on October 1, 2008 and in Vancouver on October 15, 2008. These...
View ArticleAastra: Response Point Maintenance Release
Aastra Telecom announces the availability of a maintenance software release for Aastra’s Response Point™ phones. Maintenance release 2.1.1.118 for Aastra’s Response Point™ phones is now available on...
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OpenVox Telephony Cards
CI Gear is pleased to announce it is now an Authorized Distributor for OpenVox telephony hardware. OpenVox designs and manufactures a wide range of affordable analog and digital telephony cards that...
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Elastix ELX-3000 Appliance
CI Gear is pleased to announce that the Elastix ELX-3000 Appliance is now available. The ELX-3000 is a scalable Elastix appliance that will now join its smaller sibling, the ELX-025 to provide broader...
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Comparison between Astribank and PCI Cards
Asterisk Channel Banks are often overlooked when considering a solution for adding telephony interfaces to an open source telephony deployment. Astribank is a good example of a Channel Bank designed...
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Sangoma NetBorder Express VoIP Gateway
Last month, Sangoma launched the the NetBorder Express VoIP Gateway product line. NetBorder Express is a SIP to TDM Gateway on a card. It is a full-fledged VoIP Gateway to connect Legacy Networks to...
View ArticleHigh-Availability/Failover Asterisk clusters
If you use PRIs and are looking to create a reliable, fault tolerant, highly available system with Asterisk, the foneBRIDGE by Redfone is a solution worth looking into. The foneBRIDGE provides quick,...
View ArticleElastix Workshop and Presentation in Toronto
Jose Landivar, one of the founders of Elastix will be hosting a workshop and presentation on Wednesday, November 26th, 2008 in Toronto. Elastix is an asterisk-based linux appliance that integrates the...
View ArticleRemote User Solution in Response Point
If you’ve ever tried to extend Microsoft Response Point to remote users and/or soft phones, you’ve probably realized there is no built in support for this. Well in this post, we present a relatively...
View ArticleSoftware phone systems can save you money!
For decades, a handful of giant manufacturers have maintained a virtual monopoly in the SMB phone systems market. This has resulted in expensive, proprietary technology that was difficult to manage...
View ArticleMicrosoft releases Service Pack 2 for Microsoft Response Point 1.0
Microsoft released SP2 for Microsoft Response Point today. The New Feature of MSRP SP2 are listed below: Intercom: Make 2-way intercom calls or send 1-way pages to individuals or groups using the...
View ArticleMicrosoft Response Point SP2 Upgrade Procedure for Syspine
Microsoft Response Point SP2 Upgrade Procedure for Syspine base unit, IP Phone 310 and Aastra phones (Please note that the procedure is available at http://www.syspine.com/download/sp2.html) Download...
View ArticleSangoma: Linux Beta Driver – Wanpipe 3.3.16 Release
Sangoma has released a new 3.3.X series driver. Sangoma Linux 3.3.16 Driver Location http://wiki.sangoma.com/wanpipe-linux-drivers This is the last 3.3.X Beta driver By next week this driver will be...
View ArticleWhat’s the big deal about Response Point?
It has been about 15 months since we first started offering Microsoft Response Point phone systems so I thought it would be a good idea to reflect on Response Point’s strengths, weaknesses and...
View ArticleCisco validates telepresence. Lifesize capitalizes on it!
Given the depressed economic climate and global climate change in general, any technology that can help improve business communication, enhance productivity, cut costs, reduce travel and reduce an...
View ArticleRecommended Headsets for Aastra IP Phones
I’m writing this in part with selfish motives since we get asked this question several times per week both by users of Aastra’s SIP standard IP Phones as well as by users of Aastra Response Point IP...
View Article3CX launches Version 7.1 – includes Personal Phone Assistant
3X just announced the release of Version 7.1 of their software phone system for Windows. The main feature with v7.1 is the inclusion of 3X Personal Phone Assistant for ALL users. 3CX Phone System for...
View ArticleProblem with Realtek LAN Card and the Solution (Elastix/Atom)
I had the same problem with a ELX-3000. The appliance use a ATOM and a RealTek Lan IC. I simply did what was posted another site….. **************** Atom and r8101E driver To get the Atom box to work...
View ArticleSutus BC200: All-In-One Small Business IT/Telecom Solution
The Sutus Business Central 200 or BC200 is way more than a phone system. It offers an integrated solution to small business IT and communications. The BC200 server includes: phone system, file server,...
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Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 1 – The unboxing
Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog One of the problems often encountered with VoIP is the use of the SIP protocol, specifically when used...
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Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 2 – Initial setup...
Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog In yesterday’s installment I explained why, in some cases, IAX is the superior protocol to use for VoIP...
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Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 3 – Setting the...
Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog In yesterday’s installment of this review of the Atcom AG-188N (sold in North America by CIGear), I had...
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Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 4 – Setting up SIP,...
Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog After yesterday’s installment we had pretty much configured the VoIP side of the Atcom AG-188N (sold in North...
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Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 5 – Networking and...
Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog In our previous installment we completed setting up the VoIP portion of the Atcom AG-188N (sold in North...
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Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 6 – Final Thoughts...
Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog In yesterday’s installment of this series we discussed the internal router and other networing capabilities...
View ArticleNew Hotel Module for 3CX Phone System
3CX Phone System recently announced their new Hotel Module, a solution aimed at hotels and hospitality environments. The hotel module was designed to perform the following functions: Check in and...
View ArticleBreathe new life into your old Phone System with Skype!
In tough economic times, many businesses are looking to cut or delay big ticket purchases like a new phone system. Enabling an Old Phone System to integrate with Skype can breathe new life into old...
View ArticleAastra releases RP to SIP conversion firmware for Aastralink RP phones
Aastra released an RP to SIP conversion firmware today. This is designed to help customers of AastraLink RP phones to re-use their existing phones with standard SIP based phone systems and soft...
View ArticlePayback on VoIP
Businesses can benefit tremendously from incorporating VoIP in their communication strategy. Most people are familiar with the cost savings associated with Payback on VoIP. While saving money on long...
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What is a Session Border Controller and how it is different from VoIP Gateway?
Session Border Controller Before I start explaining what is a Session Border Controller, let me first explain the architecture of a typical VoIP network, which will help you visualize and understand...
View Article7 ways a Small Business can benefit from VoIP
Are you an entrepreneur? a small business owner? Are you considering replacing your analog or legacy phone system with VoIP? Perhaps you have heard about VoIP but are unsure if it is right for you....
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Bridging the Gap between Microsoft Lync and SIP
Implementing Microsoft Lync can be quite challenging for small and medium businesses’ (SMBs) considering the variety of products on their existing networks that may not be compatible or certified with...
View ArticleNANO2 Small Business Asterisk Phone System
The NANO2 by Allo is a compact and cost-effective all in one telephone system with rich feature set. It also has its own purpose built phone with all the bells and whistles you would expect from a...
View ArticleHosted vs. On Premise Phone System Comparison
The two most common types of VoIP Phone Systems for Small and Medium sized businesses are Hosted and Premise based. The key difference between these two solutions is as follows. With Hosted VoIP Phone...
View ArticleChoosing a Small Business Phone Systems: Hosted or On-premise
Business Phone Systems If you are a small business looking for the right telephone solution, the choices can be quite daunting. The first step is to choose if a Hosted Phone System or an On-Premise...
View ArticleTop 6 reasons why your business needs VoIP
To be competitive, businesses (especially small and medium businesses) must choose their phone provider wisely and keep a careful watch on what they spend on phone services. This makes choosing the...
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SIP Trunking / Business VoIP Graphic
I have been writing quite a bit about Business VoIP services for small and medium sized businesses. Businesses can connect their phone systems to the outside world using analog or digital legacy lines...
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