3CX Phone System recently announced their new Hotel Module, a solution aimed at hotels and hospitality environments. The hotel module was designed to perform the following functions:
- Check in and Check out of guests
- Setting of guest extensions to Do not Disturb
- Blocking of external calls
- Schedule wake up calls
- Allow housekeeping to set room status
- Track guest calls and list them upon check out for easy billing
The 3CX hotel module can be integrated with many Hotel property management systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. Alternatively the receptionist can use the system directly through the provided web interface.
The Front Desk Phone Control Application is a simple to use windows or web based application that allows the front desk clerk to perform the above operations. This application can be used separately from the PMS system, and thus requires no integration at all. For many smaller hotels this can be good enough.
Billing
The hotel module will track calls made by a guest and output the list upon checkout for easy billing. The list of calls or the total of the calls can be outputted to screen or printer. In addition the information can be sent to the PMS system via CDR or SMDR records. For each case, the exact format can be customized.
Integration options
The 3CX Phone System hotel module can integrate with PMS systems in the following ways:
- Via the 3CX Protocol, which resembles the Mitel SX 2000 hotel API, such that you can select the Mitel SX 2000 PBX in your hotel software.
- Via the Fidelio protocol
- Via middleware software called Lodging Link. Lodging link integrates with numerous hotel software systems and provides transparent integration with the 3CX PBX hotel module. Supported hotel software systems included can be found here: http://www.comtrol.com/aboutus/partners/hospitality/pms
- Exchange of data can also be done on a custom basis. In this scenario, documentation must be provided by the reseller.
Some Property/Hotel Management Systems supported by 3CX
- Agilysys
- Autoclerk
- Booking Center MyPMS
- Cenium
- Maestro for Northwind
- Fidelity Hotel Management System
- Micros Opera
- Choice Hotels International
- Brilliant Hotelsoftware
- CMS Hospitality Guestcentrix
- Fidelio-Opera
- Micros-Fidelio
- Fidelio
- ResortSuite
- Gracesoft
- Hotec Expert Hotelier Suite
- Hotel Concept
- WebPMS
- Atrium INN client server systems
- HSS Hotel Software Systems
- Innfinity software systems
- InnRoad
- MyHMS innpoints
- Full list at http://www.comtrol.com/aboutus/partners/hospitality/pms
For more information on 3CX products, visit our 3CX products page or our 3CX information site
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